![]() ![]() Please continue to check your tracking for real time updates We're sorry but we were unable to complete your delivery. Please contact us within 3 business days at the form below, select delivery instructions We need additional information to complete your delivery. If needed, please fill out the form below and share the needed access details to avoid a return We will attempt to redeliver the package up to 3 times. The driver tried to deliver the package, but the business was closed. Please confirm full address within 3 business days ![]() We may need additional information to complete your delivery. We're sorry but delivery of your package has been delayed. We're sorry your package was routed incorrectly & is en route to your local facility. We're unable to complete delivery due to business closure, please provide hours. Your package has been received and is on its way to your LaserShip Facility, see Estimated Delivery Date Please contact the sender for more information The package data was sent to OnTrac, but we have yet to receive the package from the sender. Label Created, tracking details will be available once the package arrives at the LaserShip facility Select the camera icon to view delivery photoĪrrived at LaserShip Final Servicing Facility We're preparing your package for delivery, see Estimated Delivery Date Your package has been received and is on it's way to your LaserShip Facility, see Estimated Delivery Date Package received by your local LaserShip facility and is processing for delivery, see Estimated Delivery Date Package received by your local OnTrac facility and is processing for delivery, see Estimated Delivery Date Your package has been loaded onto a vehicle We're awaiting receipt of your package from the seller. Lost Package: For issues like LaserShip tracking order lost or tracking not found.Your package has been received and is on its way to your OnTrac Facility, see Estimated Delivery Date.No Updates: If there are no updates or if you suspect a LaserShip tracking scam.Invalid Tracking ID: If your LaserShip tracking ID shows as invalid.Headquarters Address: If you need to contact or visit their headquarters, the address is 1912 Woodford Road, Vienna, VA 22182, United States.Email: For email support, you can contact them at This is a good option if you prefer written communication or need to send documents or images to support your inquiry.They are closed on major holidays like the 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day. The call center operates Monday to Friday from 8 a.m. Phone: You can reach their customer service team at 1(804) 414-2590.To contact LaserShip's customer service, you have several options: Instead of a direct phone line, the service is organized into specific categories on their website, so you can quickly find the help you need, whether it's about rates, tracking, or a lost tracking number. The package has successfully been delivered to the recipient's address.Īt LaserShip, the customer service system is streamlined for efficiency. The package is with the delivery driver and is on its way to the recipient's address. The package has left the LaserShip facility and is in transit to its next destination. The package has arrived at the local LaserShip facility and is being prepared for final delivery to the recipient. The package is in transit and is en route to the designated LaserShip facility. The package is still with the seller and has not yet been handed over to LaserShip for delivery. Here are examples of updates you might see when tracking your packages. When you track your LaserShip packages on Ship24, you will receive tracking notifications that get updated every time they reach another point. ![]()
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